Shipping Policy
Welcome to Hiexakey! We are committed to providing you with the best products and services, including efficient and reliable shipping. Below are the details of our shipping policy:
Processing Time
In-Stock Items: 2-5 business days.
Group Buy&Pre-order Items: Please refer to the specific group buy product page and updates for detailed information on processing times.
Air Shipping
Shipping Methods: DHL/FedEx/UPS/USPS/Epacket/Other economic shipping.
Region: The majority of countries worldwide.
Estimated Delivery Times: 7~30 days, depending on the service and destination.
Sea Shipping
Estimated Delivery Times: 30-60 days.
Region: Sea shipping is available only for orders within the United States.
Note: We are unable to ship to areas with postal codes beginning with the following numbers, as they are typically offshore or undeliverable postal code zones:
006, 007, 008, 009, 419, 517, 518, 519, 568, 569, 589, 694, 695, 696, 697, 698, 699, 839, 866, 867, 868, 869, 886, 887, 888, 899, 967, 968, 969, 995, 996, 997, 998, 999.
Shipping fees
Shipping fees are calculated based on the order weight, shipping method, and destination. You can view specific shipping charges during checkout.
Order Tracking
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier’s website.
Customs, Duties, and Taxes
For international orders, import duties, taxes, and other related charges are the responsibility of the recipient. Please note that these fees are not included in our product prices or shipping costs.
We recommend checking your country’s customs policies before placing an order to avoid any unexpected charges and delays.
Missing or Lost Packages
If your order has not arrived within the estimated delivery time, please contact us at support@hiexakey.com.
We will assist you in contacting the shipping carrier to resolve the issue.
Address Changes and Order Cancellations
If you need to change the shipping address or cancel your order(if applicable), please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.
Once the order has been shipped, we cannot change the address or cancel the order.
Processing Time
In-Stock Items: 2-5 business days.
Group Buy&Pre-order Items: Please refer to the specific group buy product page and updates for detailed information on processing times.
Air Shipping
Shipping Methods: DHL/FedEx/UPS/USPS/Epacket/Other economic shipping.
Region: The majority of countries worldwide.
Estimated Delivery Times: 7~30 days, depending on the service and destination.
Sea Shipping
Estimated Delivery Times: 30-60 days.
Region: Sea shipping is available only for orders within the United States.
Note: We are unable to ship to areas with postal codes beginning with the following numbers, as they are typically offshore or undeliverable postal code zones:
006, 007, 008, 009, 419, 517, 518, 519, 568, 569, 589, 694, 695, 696, 697, 698, 699, 839, 866, 867, 868, 869, 886, 887, 888, 899, 967, 968, 969, 995, 996, 997, 998, 999.
Shipping fees
Shipping fees are calculated based on the order weight, shipping method, and destination. You can view specific shipping charges during checkout.
Order Tracking
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the carrier’s website.
Customs, Duties, and Taxes
For international orders, import duties, taxes, and other related charges are the responsibility of the recipient. Please note that these fees are not included in our product prices or shipping costs.
We recommend checking your country’s customs policies before placing an order to avoid any unexpected charges and delays.
Missing or Lost Packages
If your order has not arrived within the estimated delivery time, please contact us at support@hiexakey.com.
We will assist you in contacting the shipping carrier to resolve the issue.
Address Changes and Order Cancellations
If you need to change the shipping address or cancel your order(if applicable), please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.
Once the order has been shipped, we cannot change the address or cancel the order.